SERVICE-LEVEL AGREEMENT (SLA)

SERVICE-LEVEL AGREEMENT (SLA)

At Trennder Web Design we offer online-based web design services that are primarily developed on the Shopify platform. We offer a Redesign package priced at 620 USD as well as a Complete Shopify store build service package priced at 820 USD.

Before you complete the payment you will need to agree with our terms and conditions in order to complete the checkout process, Once you complete the payment, our project manager will contact you via email in order to discuss the details for your project based on the package you have chosen.

TURNAROUND TIMEFRAME

The turnaround time for both packages is 6 to 8 business days (not counting weekends)

DELIVERY OF THE SERVICE

Once we finish working on your Shopify store, we will notify you via email so you are able to check the results and request as many adjustments and revisions as needed if any. The service is considered delivered, once you confirm with us via email that the site is looking and working exactly how you expect.

OUR GUARANTEE

We offer 100% satisfaction guarantee, so if you need any further help or support with your website, we will be more than welcome to assist you. You can contact us at [email protected] or directly on our live chat for immediate assistance https://m.me/trennder.co

REFUND POLICY

NOTE: Due to COVID-19  we have changed our refund policy to make it more flexible when it comes to refunds, so we added some exemptions.

Since our company offers non-tangible, irrevocable online services (web design services), we do not provide refunds or partial refunds after the service has been completed and you have confirmed it has been completed via email, which you acknowledge prior to purchasing any service on our website, all purchase buttons will not work until you check and accept the terms of service which includes this refund policy.

EXCEPTIONS

If the project has not been completed within 10 business days or if the final outcome of the job is not on pair with your expectations, you can request a partial or full refund by sending an email to [email protected] or directly on our live chat for immediate assistance https://m.me/trennder.co

We will carefully check the project status and issue the refund, partial refund, or service credit if necessary.