TERMS AND CONDITIONS

1. Theme Licensing & Purchasing

  • No reselling or redistribution. We do not sell, resell, share, or redistribute third-party themes.

  • Premium themes must be purchased directly. If your project requires a premium Shopify theme, you must buy it directly from the developer or marketplace (e.g., Shopify Theme Store).

  • Proof of license required. If you supply an existing theme, you are responsible for ensuring your store holds a valid, non-transferable license issued by the theme developer or marketplace.

  • Compliance with Shopify rules. In line with Shopify’s Partner Program Agreement (Part A, §4.3), Trennder will not install, copy, transfer, or reuse a theme license from one merchant’s store to another.

  • Consequences of no license. Without a valid license, you risk losing updates, support, and could face compliance actions from Shopify or the theme developer.


2. Acceptance of Terms

By visiting our website or purchasing services, you confirm that you have read, understood, and agreed to these Terms of Service and our Refund Policy.

If you do not agree, do not use our website or services.


3. Cookies

Our site uses cookies to improve functionality and analytics. By using the site, you consent to the use of cookies in accordance with our Privacy Policy.


4. Intellectual Property

Unless otherwise stated, Trennder owns all intellectual property rights in the content and materials on this site.

You may not republish, sell, rent, sub-license, reproduce, duplicate, or redistribute any material without prior written consent.


5. User Comments

You are responsible for any content you post. You represent that your content does not infringe third-party rights, is not unlawful or defamatory, and you grant Trennder a non-exclusive, royalty-free license to use and display it. We reserve the right to remove any content at our discretion.


6. Hyperlinking

Approved organizations (such as government agencies, search engines, and news outlets) may link to our website provided the link is not misleading and does not falsely imply sponsorship or endorsement. Other link requests may be considered on a case-by-case basis.


7. Disclaimer & Limitation of Liability

Our services and site content are provided “as is” without warranties of any kind.

To the fullest extent permitted by law, Trennder disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose, and is not liable for any indirect, incidental, or consequential damages.


8. Service Disclaimer

Any professional advice we provide is based on best practices and information available at the time, but does not guarantee specific commercial outcomes. All business decisions remain the client’s responsibility.


Refund Policy & Service-Level Agreement (SLA)

9. Service Delivery

Upon completion of each project or monthly advertising service period, we notify you by email. You have three (3) business days to review and request any corrections within the original agreed scope.

10. No-Refund Policy

  • All fees are final and non-refundable once service work has begun.

  • This applies to web design, advertising management retainers, marketing strategy, consulting services, and any related deliverables.

  • Advertising spend is always paid directly by the client to advertising platforms and is never refundable through Trennder.

11. Chargebacks and Friendly Fraud

Initiating a chargeback, payment reversal, or similar action after services have been delivered constitutes breach of contract and friendly fraud.

Trennder will contest any such action and seek recovery of the disputed amount, associated costs, and damages.

12. Penalty for Disputed Charges

If a client disputes any charge for a service month or project that has been delivered, the client agrees to pay liquidated damages of Ten Thousand U.S. Dollars (US $10,000) per disputed month or project as fair compensation for administrative time, legal costs, and reputational harm.

This penalty is due within thirty (30) days of written demand.

13. Termination of Services

Either party may terminate an ongoing service (e.g., monthly advertising management) by emailing notice before the next billing cycle.

All work performed and fees incurred up to the effective termination date remain due and non-refundable, and the penalty clause remains in effect for any disputed charges on completed service periods.


14. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed under the laws of [State/Country].

Any dispute that cannot be resolved by direct negotiation will be settled through binding arbitration.

The prevailing party will be entitled to recover reasonable attorney’s fees and costs.


15. Contact

Questions or concerns may be directed to:

[email protected] | [email protected]

PROFESSIONAL CRO AUDIT

Professional CRO Audit